Work instructions should get better every time they’re used.
The knowledge that runs a plant should live in the work, not on a shelf
Ask in plain language and open the exact source passage.
Flag the step that no longer matches the work.
Repeated unanswered questions point to an instruction worth reviewing.
“At plant after plant, I watched operators ask around because the answer was buried in a long work instruction—or the instruction no longer matched the job. Managers knew what needed attention, but they were already busy keeping production moving. That shouldn’t be normal.”
JACOB · COFOUNDER OF WILLWORKThe less useful the instructions become, the less time anyone has to fix them.
Operators ask a supervisor or the person who remembers. Quality and Operations spend time settling the same questions instead of correcting the source.
How the cycle compounds
The instruction falls behind
The approved text no longer matches the work.
Operators stop trusting it
They ask the person who already knows.
The same questions return
The answer disappears with the conversation.
Managers absorb the interruptions
Firefighting takes priority over maintenance.
The update waits
The instruction falls further behind.
Then the next shift asks the same question.
Close the loop between using knowledge and improving it
WillWork is designed to connect each work question to its source, keep what the instruction could not answer, and route proposed changes to the authorized owner.
Mid-job, when the work needs an answer.
The answer is pulled automatically from your work instructions, the connected MES/ERP, and integrated equipment.
The question, source, and missing detail stay together for review, so nothing falls between the cracks.
The process owner is notified, and has full control over the changes.
No need to announce or distribute. Changes are instant, and operators are notified the next time they start the relevant process.
Today the question disappears. With WillWork, it reaches the owner.
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Questions Quality and Operations leaders ask
The current chat-and-touch iPhone prototype demonstrates cited question answering over six fictional manufacturing documents and a synthetic answer change after a source revision.
WillWork is designed to show the source or make the missing answer clear. On its controlled document set, the prototype can cite an answer, say when the document does not answer, or ask a follow-up question. A first plant test would evaluate that behavior against real approved files.
Your existing authorized document or process owner. WillWork does not approve or publish a work-instruction change on its own.
No. Your QMS remains the system of record for approval and release. WillWork is intended to make approved knowledge easier to use and unresolved floor questions easier to review.
A discovery call starts with one recent incident and requires no sensitive files. If there is a fit, a bounded test would focus on one workcenter, a small approved instruction set, and the questions people already ask.
Quality and Operations leaders who can walk us through a recent work-instruction failure and help determine whether this problem is painful enough to solve.
Connect with us
See how WillWork can help your team keep work instructions useful, current, and trusted.